(FAQ) General Questions
Q: Where are you located?
A: "Our main office is conveniently located on Paros Island in Greece at the Port of Paros. For precise directions, please refer to the accompanying map provided below.
Q: How do I contact customer service?
A: Our customer service is accessible 24/7 via our phone line (+306948588097) and our email (info@poloscarsparos.gr)
- Chat with us to arrange any matter regarding your Rental through WhatsApp and Viber applications.
- Email us and we will respond on working hours.
Q: How do I contact sales?
A: To contact our sales department, please use the following methods:
- Email, or inquiries and information, email us at sales@poloscarsparos.gr. If you are an agent and want a quotation, prefer this contact method.
- Messaging Services (preferred): For information or booking requests, text us at +30 694 858 8097 through WhatsApp and Viber application
- Phone: For information or booking requests, call us at +30 694 858 8097.
Q: What types of cars do you offer for rental?
A: An extensive selection from a wide range of rental vehicles, including SUVs, convertibles, automatics, luxury vehicles, Vans and more.
Q: How do I contact your company if my question isn’t answered here?
A: If you have any further inquiries or unresolved questions, please feel free to reach out to customer service. Our team is dedicated to providing prompt assistance and ensuring your needs are met.
(FAQ) Rental Requirments
Q: What is required to rent a car?
A: To rent a car, you need a valid driver’s license, a form of identification (such as a passport or national ID), and a credit card or cash for the deposit.
Q: Can I rent a car without a credit card?
A: A credit card is needed only as a guarantee for any damage or other costs incurred during the rental. If you do not have a credit card, you can pay a damage deposit in cash when picking up the vehicle. The deposit will be refunded upon vehicle drop-off, following the same procedure, provided the car is returned in the same condition it was given.
Q: What are the age requirements to rent a car?
A.1: The minimum age requirement to rent a car is typically 20 years old and any holder of a driving license for a year. However, drivers under 23 are subject to a Young driver surcharge.
A.2: The maximum age requirement for Senior drivers between 70 and 80 years old are subject to the maximum age limit for renting. However, drivers over 70 years old are subject to a seniors driver surcharge.
Q: Do I need insurance to rent a car?
A: Yes, insurance is required. Our rental agreements include basic insurance coverage, but additional coverage options are available for purchase.
Q: What happens if I do not meet the rental requirements?
A: If the hirer does not meet any rental requirements (e.g., diploma, age, credit card), Polos Rent A Car & Rental Agency is not liable. The reservation will be canceled without any refund at the total cost.
Q: Can I rent a car if I have a non-international license?
A: We accept most international driver's licenses. However, certain locations may necessitate an International Driving Permit (IDP). For further clarification or additional information, please do not hesitate to contact us.
(FAQ) Billing and Payments
Q: What payment methods do you accept?
A: We accept: various payment methods: credit cards and Bank transfer upon request.
- Credit Cards: We accept major credit cards (Visa, MasterCard) for your convenience.
- Debit Cards: You can also use debit cards as a payment method.
- Bank Transfers: For secure transactions, bank transfers are accepted.
- Cash Payments: Upon request we offer the option for cash payments.
Q: How can I pay for my order on-line?
When placing an order, you have the following payment options: credit card or bank transfer.
- Via Credit Card:
- After submitting your order, you will see a blue button at the start of the page labeled “Hide/Show Credit Card Details Submission Form.”
- Click this button to display the form and enter your credit card details.
- Once we receive your information, the payment will be processed within the next 10 hours, and you will receive a confirmation email.
- For non-refundable bookings, the full amount will be charged upfront.
- Via Bank Transfer:
- After submitting your order, you will receive a message with our bank account details.
- To complete the payment, transfer the required amount to the provided bank account.
- Once you have deposited the advance payment, please notify us by sending an email to sales@poloscarsparos.gr.
- For non-refundable bookings and special offers, the full amount is required to secure the reservation’s rates.
Rest assured, your personal details are securely managed by us in compliance with GDPR regulations.
Q: How do I update my payment information?
A: Go to the “Billing” section in your account settings and update your payment information. Ensure to save the changes.
(FAQ) Refunds and Cancellations
Q: Is there a fee for canceling a reservation?
A: Cancellation fees may apply depending on the timing of the cancellation. Please check our cancellation policy for specific details.
Q: What is the cancellation/refund policy?
A.1: For cancellations up to 10 days before arrival, the deposit (30%) is refundable. For July and August, this period is extended to 20 days.
A.1: For cancellations within 10 days before arrival, the deposit (30%) is not refundable. For July and August, this period is within 20 days before arrival.
Q: How do I cancel my reservation?
A: To cancel your reservation, please follow these steps:
- Open your email and locate the message from us regarding your reservation.
- Scroll to the end of the email and find the link provided.
- Click the link to access your reservation details.
- If your reservation is confirmed, you will see a blue button labeled "Cancellation/Modification Request" at the bottom of the page. Click this button.
- You will be prompted to enter your email address and a text box will appear for you to provide the reason for the cancellation.
Q: When can I expect my refund?
A: Refunds are typically processed within 10-15 working days. Please note that transaction fees incurred during the refund process will be borne by the customer.
(FAQ) Booking and Reservations
Q: How do I make a reservation?
A: You can make a reservation online:
- From our website
- Through whatsapp or google my business chat
- by calling on +30 6948588097 or +30 2284024333
- by visiting our main office in Parikia
Q: How do I book a vehicle on-line?
A: To reserve a vehicle with us, follow these steps:
- Click the following link to go to our booking page. https://poloscarsparos.gr/
- Enter your desired dates, times, and vehicle category.
- Browse through the available options for your requested period.
- Select your preferred car and choose any additional options such as insurance or child seats by checking the appropriate boxes.
- Click the "Book Now" button to proceed.
- Provide the necessary personal information to finalize your reservation, choose your preferred payment method, and then press "Confirm Order."
If you wish to book two cars or more, kindly repeat the booking procedure for each vehicle separately.
Q: How do I know if my reservation is confirmed? Will I receive any confirmation email when I place my order?
A: The confirmation procedure of your reservation as follows:
- A Placed Reservation: A completed reservation process on our website.
- A Received Booking Confirmation Email: You will promptly receive a confirmation email.
- Track Reservation Status: The email will contain a link to track the status of your reservation.
- Pending Status: Initially, the status will appear as "pending." when booked.
- Advance Payment: Process to complete the advance payment through the chosen payment method .
- Advance Payment Confirmation email: Once the payment is done, the status will be updated to "confirmed," indicated by a light green color. Then you will also receive the payment transaction receipt and the invoice receipt of the advance.
This procedure might take up to 10 hours from the booking depending on your time zone.
Q: Can I modify my reservation?
A: Customers are unable to directly modify their reservation after submission. However, should they need to correct any inaccuracies or make changes to their order, they can easily do so by accessing the designated "Cancellations/Modifications" button provided within their reservation link.
Q: What if I have not received a confirmation email?
A: If you have not received a confirmation email for any reason, please do not hesitate to contact us via email or by chatting on Whatsapp or by phone. We are here to assist you promptly.
(FAQ) Vehicle Pickup and Return
Q: What do I need to bring when picking up the car?
A: Please bring your driver’s license, identification, credit card or cash for the deposit, and your reservation confirmation.
Q: Can I pick up or drop off the car outside of business hours?
A: Yes, we offer after-hours pickup and drop-off options. Please arrange at least 48 hours in advance with our customer service team.
Q: What should I do if I return the car late?
A: If you anticipate returning the car late, please contact us as soon as possible. Late returns may incur additional charges and may not always be accommodated due to availability constraints. Prompt communication will help us manage the situation more effectively.
Q: Can I pick up the car at one location and return it at another?
A: Our Car Rental Delivery Spots and Main Office locations are conveniently positioned across the island, ensuring convenience and accessibility for our customers. While the cost for each location may vary based on specific requirements, please note that except for the cost of the location there is an additional fee of 8.90 EUR for pick-up and drop-off at different locations.
Q: What is the minimum/maximum rental period allowed?
A1: Minimum Rental Period: The minimum rental period typically varies based on the rental period. Generally, the minimum rental is 1 day, except July and August which is 4 days.
A.2: Maximum Rental Period: The maximum rental period allowed is a month and upon request for more days.
Q: What should I do if my vessel or aircraft is delayed or canceled?
A1: Polos Rent A Car & Rental Agency is not liable for any cancellations or delays of any vessel or aircraft. The hirer must inform the company of any modifications or changes to their arrival schedule in advance.
Q: Pick up & Drop Off locations?
A: Our delivery locations are strategically distributed across the island to provide convenient and easy access for our customers. We offer delivery services at several key spots:
- Our main office is located at the Port of Paros
- Paros Airport - meet & greet point,
- Parikia Drop Off Location - meet & greet point (TheLocals parking),
- Port of Piso Livadi - meet & greet point,
- Punda Port to Andiparos - meet & greet point,
- Hotel accommodation in both Paros and Antiparos.
(FAQ) Insurance types
Q: Is insurance included in the rental rate?/What does the standard coverage (THD) include?
A: All rental prices encompass third-party insurance, as mandated by legal requirements in Greece. This insurance is designed to safeguard the renter in the event of damages or injuries caused to a third party while operating the rental car. It's crucial to understand that the driver/renter assumes liability for any damages to the rental car or personal injuries in the event of an accident.
Q: Do I require additional insurance if I already have coverage through my credit card?
A: If you have insurance through your credit card, you are responsible for managing it. In the event of an accident, you'll need to pay initially with your credit card and then seek reimbursement from your bank.
Q: What does the Collision Damage Waiver (CDW) cover and how does it work?
A: The Collision Damage Waiver (CDW) is an optional insurance coverage available at an additional cost per day, which varies depending on the car category and the type of CDW selected. This coverage serves to protect renters from financial liability in the event of damage to the rental car caused by a collision or accident. The excess amount, for which the renter is responsible, also varies based on the category and type of insurance chosen.
Q: What does the Full Damage Waiver (FDW) cover and how does it work?
A: The Full Damage Waiver (FDW) is an optional insurance coverage available at an additional daily cost for rentals longer than 4 days. The cost varies based on the car category. FDW is designed to protect renters from financial liability in the event of damage to the rental car resulting from a collision or accident. With FDW, renters have a zero euro excess amount, meaning they are not responsible for any damage costs. However, FDW does not cover damage to tyres, windshields, windows, the underside of the vehicle, or non-physical damages from improper usage.
(FAQ) Fees and Charges and Extras
Q: What are the rental rates?
A: Rental rates vary depending on the type of vehicle, rental duration, and location. You can view the rates on our website or by contacting our customer service.
Q: Are there any additional fees I should be aware of?
A: Additional fees may include fuel charges, additional driver fees, young driver surcharges, and optional insurance or equipment rental fees.
Q: What's included in the rental prices?
A: Any rental cost includes the following
- Third-Party Insurance: Our rental prices include third-party insurance coverage.
- Unlimited Kilometers: Enjoy the flexibility of unlimited kilometers during your rental period.
- All Taxes Covered: All applicable taxes, including community tax and VAT, are included in the rental prices.
- Helmets Provided: For your safety, helmets are included with your rental.
Q: How is the damage deposit handled?
A: The damage deposit (blocking amount) can be paid with a credit card or in cash upon vehicle pickup. The deposit will be refunded upon vehicle drop-off, provided the car is returned in the same condition it was given.
Q: Can I add an additional driver to my rental?
A: Additional drivers can be added to the rental agreement for an extra fee. To ensure compliance, they must meet the identical age and driver's license prerequisites as the primary renter. This provision is designed to enhance flexibility and share driving responsibilities throughout the rental period, offering heightened convenience for our valued customers.
Q: What types of seats do you offer for babies and children?
A: The types of the seats we offer are:
- Infant Seats: Designed for newborns and infants, providing optimal support and safety.
- Baby Seats: Suitable for toddlers and young children, offering enhanced protection and comfort.
- High-Backed Child Seats: Ideal for older children, providing additional head and neck support.
- Backless Child Seats: Designed for older children who meet height and weight requirements, offering a secure seating option.
Please note that these seats are available at an additional cost and are meticulously designed to ensure the safety and comfort of your child during travel.
(FAQ) Technical & Assistance Support
Q: What should I do if the car breaks down?
A: In case of a breakdown, please contact our customer service immediately. Our assistance team will help you with any car issues. The contact number is provided in your rental agreement and on our website. Additionally, you can use WhatsApp chat for quicker communication. If possible, please provide photos of the issue to help us assist you more efficiently.
Q: What do I do if I get into an accident or the car is damaged?
A: If you're involved in an accident or the car sustains damage, follow these steps:
- Contact the Authorities (in case of an accident): Immediately contact the police to report the accident and ensure proper documentation.
- Notify Us: Notify us promptly of the incident in the following number +30 694 858 8097. (support WhatsApp and Viber). * photos will help a lot.
- Insurance Coordination: We will assist you in coordinating with the insurance company to examine the accident and facilitate the claims process.
- Receive Guidance: We will provide you with detailed instructions on the necessary next steps to take.
Q: What should I do if I lose the car keys?
A: If you lose the car keys, contact our customer service immediately. A fee will apply for key replacement and assistance.
