(FAQ) Contact Information

Q: Where can I find your office or visit you in person?

A: Our main office is located at the Port of Paros on Paros Island, Greece. For inquiries, directions, or to request a quotation in person, feel free to visit us.

A map with our exact location is available below for your convenience.

Polos Cars Paros | Polos Rent a Car & Rental Agency

Q: How do I contact customer service?
A: You can reach our customer service team 24/7 through the following channels:

  • Phone: +30 694 858 8097
  • Email: info@poloscarsparos.gr (responses during working hours)
  • Chat: Get in touch with us anytime via WhatsApp or Viber for assistance with your rental.

We're here to help with any questions or requests before, during, or after your rental.

Q: How do I contact Sales?
A: You can contact our Sales department through the following methods:

  • Email: For general inquiries or information, email us at sales@poloscarsparos.gr. If you're an agent requesting a quotation, this is the preferred method.
  • Messaging Services (preferred): For booking requests or quick questions, message us on WhatsApp or Viber at +30 694 858 8097.
  • Call us at +30 694 858 8097 for immediate assistance or booking requests.

(FAQ) General Questions

Q: Where can I pick up or drop off the car?
A: We offer flexible pick-up and drop-off options at multiple locations across Paros Island. At all meet & greet points, a team member will personally meet you at your selected location and assist you with the vehicle handover.

Please note:

  • Availability and operating hours vary by location depending on demand.
  • Some locations may incur additional charges. For full details, click here.

Our main office is the only fixed location and is open daily from 09:00 to 20:00.

Q: What types of cars do you offer for rental?
A: We offer a wide selection of rental vehicles to suit every need, including:

  • SUVs
  • Convertibles
  • Automatic and manual cars
  • Luxury vehicles
  • VΑΝs
  • Motorcycles
  • Scooters
  • ATVs
  • Quads
  • Buggies

Q: Can I travel with my rented vehicle to other islands?
A: Traveling to other islands with a rental vehicle is not allowed without prior written consent from our team. However, you are always permitted to travel to and from Antiparos.

For any other travel plans, please inform us in advance so we can provide the appropriate guidance and support.

Q: Are there any offers for long rental periods?
A: Yes, we provide seasonal and special offers, especially for longer rental periods:

  • Seasonal offers are automatically applied based on your rental dates and are reflected in the total price during Step 4 – Book of the online booking process.
  • Special offers may appear randomly, offering great value in exchange for full upfront payment. These are limited-time deals, so availability is not guaranteed.

For more information, click here.

Q: Where can I find a list of gas stations and EV charging stations in Paros and Antiparos?
A: For your convenience, we’ve compiled a list of gas stations and EV charging stations across Paros and Antiparos.

Please check the page update date to ensure the information is current.
You can view the full list [here].

Q: How do I contact your company if my question isn’t answered here?
A: If you have any additional questions or need further assistance, our customer service team is here to help.

Feel free to contact us anytime via:

We’re committed to providing fast, helpful responses to ensure a smooth rental experience.

(FAQ) Rental Requirments

Q: What type of driver’s license is required to rent a car?
A: To rent a car, you must hold a valid Category B European or International Driver’s License (IDL) issued at least one year prior to the rental start date.
Customers outside the EU are required to present an International Driver’s License. For more information, click here.
 
Q: What license is required to rent a buggy, quad, or ATV?
A: To rent and operate a buggy, quad, or ATV, you must:

  • Hold a valid Category B (car) European or International Driver’s License (IDL) issued at least one year before the rental.
  • Be at least 23 years old.
  • Have prior experience operating these types of vehicles.

Important: Motorcycle licenses (A, A1, A2) do not permit you to drive buggies, quads, or ATVs. This regulation ensures safe and legal operation.
For more information, click here.
 
Q: What license is required to rent a scooter or motorcycle?
A: To rent and operate a scooter or motorcycle, you must:

  • Hold a valid Category A, A1, or A2 European or International Driver’s License (IDL) issued at least one year before the rental.
  • Be at least 21 years old.
  • Have prior riding experience with scooters or motorcycles.

These requirements ensure safe and legal use of two-wheeled vehicles.
For more details, click here.
 
Q: What documents are required to rent a vehicle?
A: To rent a vehicle with us, you must provide the following:
1. Valid Driver’s License

  • A Category B, A, A1, or A2 license depending on the vehicle type
  • Must be issued at least one year before the rental
  • An International Driver’s License (IDL) is required for non-EU residents

2. Identification Document

  • EU citizens: National ID or passport
  • Non-EU citizens: Valid passport

3. Credit Card for Warranty Deposit

  • A credit card is required as a warranty for the rental.
  • If the card is under a different name from the main driver, that person must be listed as an additional driver in the rental agreement.
  • The deposit amount will be temporarily blocked at pick-up and released after drop-off, provided no extra charges apply.
  • The amount depends on your chosen insurance and the related deductible.

For more details, click here.
 
Q: Can I rent a car without a credit card?
A: Yes, you can rent a car without a credit card, but specific conditions apply:

  • A credit card is typically required to guarantee coverage for any damage or additional costs during the rental.
  • If you don’t have a credit card, you may use a debit card or leave a cash deposit, but this requires the purchase of additional insurance.


Debit Card Option:

  • Must have sufficient funds available to cover the damage deposit (equal to the insurance excess/deductible).
  • The deposit will be charged upon arrival and refunded after the rental ends, provided no extra charges apply.


Cash Deposit Option:

  • Only available with the purchase of additional insurance.
  • The full deposit amount must be paid at pick-up and will be refunded in full at drop-off if the vehicle is returned in the same condition.

For more information, click here.
 
Q: What are the age requirements for renting a car?
A:

  • The minimum age to rent a car is 20 years old, with a valid driver’s license held for at least one year.
  • Drivers under 23 years old are subject to a Young Driver Surcharge.
  • The maximum age is 80 years old.
  • Drivers between 70 and 80 years old are subject to a Senior Driver Surcharge.

For full details, click here.
 
Q: Do I need insurance to rent a car?
A: Yes, insurance is required for all rentals.
Our rental agreements include basic insurance coverage by default. However, we offer additional insurance options to reduce or eliminate the excess/deductible and provide extra peace of mind.
For full details on available coverage options, click here.
 
Q: What happens if I do not meet the rental requirements?
A: If the renter fails to meet any of the required conditions, such as holding a valid driver’s license, meeting the age criteria, or providing a valid credit/debit card, Polos Rent a Car & Rental Agency will not be held liable.
In such cases, the reservation will be canceled without any refund of the total rental cost.
For a full list of rental requirements, click here.
 
Q: Can I rent a car if I have a non-international driver’s license?
A: We accept most non-international driver’s licenses, especially those issued in the EU, UK, USA, Canada, and Australia.
However, licenses from certain countries may require an International Driving Permit (IDP).
If you're unsure whether your license is valid for use in Greece, please contact us[1]  in advance for clarification.

(FAQ) Billing and Payments

Q: What payment methods do you accept?
A: We offer several secure payment options for your convenience:

  • Credit Cards: Visa, MasterCard
  • Debit/Cash Cards: Accepted if sufficient funds are available
  • Bank Transfers: Available upon request
  • Cash Payments: Accepted upon request

For more information or to arrange a specific payment method, click here.

Q: How can I pay for my order online?
A: You can pay for your order online using either a credit card or a bank transfer:

Via Credit Card:

  • After submitting your order, click the blue button labeled “Hide/Show Credit Card Details Submission Form” at the top of the page.
  • Enter your credit card information in the secure form.
  • Your payment will be processed within 10 hours, and you will receive a confirmation email once it is completed.
  • For non-refundable bookings, the full amount will be charged upfront.

Via Bank Transfer:

  • After submitting your order, you’ll receive a message with our bank account details.
  • Transfer the required amount to the provided account.
  • Please notify us by emailing sales@poloscarsparos.gr once payment is made.
  • The full amount is required to secure the rate for non-refundable bookings and special offers.

Rest assured, all personal data is handled securely and is fully compliant with GDPR.

Q: How do I update my payment information?
A:

  • To change your credit card information in your reservation, please resubmit the form provided in your reservation link.
  • If you wish to change the payment method you selected during your booking, please contact our Customer Service via WhatsApp or email us at sales@poloscarsparos.gr, and include your reservation number for quick processing.

(FAQ) Refunds and Cancellations

Q: Is there a fee for canceling a reservation?
A: Cancellation fees may apply, depending on how far in advance the cancellation is made.
We recommend reviewing our full cancellation policy for specific terms, timeframes, and applicable charges.
For details, click here.
 
Q: What is the cancellation and refund policy?
A:
1. Cancellations made up to 10 days before arrival are eligible for a full deposit refund (30%).

  • For July and August, this period is extended to 20 days before arrival.

2. Cancellations made within 10 days of arrival are non-refundable.

  • This non-refundable window begins within 20 days of arrival for July and August.

For full details, please refer to our Cancellation Policy.
 
Q: How do I cancel my reservation?
A: To cancel your reservation, please follow these steps:

  1. Open the confirmation email you received from us.
  2. Scroll to the bottom and click the provided reservation link.
  3. You’ll see a blue button labeled “Cancellation/Modification Request” if your reservation is confirmed.
  4. Click the button and enter your email address.
  5. A text box will appear—please provide a brief reason for the cancellation and submit your request.

For more help, feel free to contact our customer service team[1] .
 
Q: When can I expect my refund?
A: Refunds are usually processed within 10–15 working days from the date of cancellation approval.
Please note: Any transaction fees incurred during the refund process will be deducted from the refunded amount and are the customer's responsibility.
 
Q: What happens if I have to cancel my reservation due to Extreme Weather Conditions, Strike or other unforeseen events?
A: In cases of force majeure, such as extreme weather conditions or a strike, we will refund your deposit made, in the same manner as it was given. Please note that any fees applied will be borne by the customer. In cases of force majeure other than the ones mentioned above, refunds will be handled accordingly by our customer service team, in the form of a future discount or coupon.

(FAQ) Booking and Reservations

Q: How do I make a reservation?
A: You can make a reservation using any of the following methods:

Choose the most convenient method for you — we’re here to help!

Q: How do I book a vehicle online?
A: To reserve a vehicle online, follow these simple steps:

  1. Click the Book Now link to access our booking page.
  2. Enter your rental dates, times, pick-up and drop-off locations, and preferred vehicle category.
  3. Browse the available options for your selected period.
  4. Choose your preferred vehicle and select any additional services (e.g., insurance, child seats).
  5. Click "Book Now" to continue.
  6. Fill in your details, choose your payment method, and click "Confirm Order" to complete the reservation.

Note: If you wish to book more than one vehicle, please repeat the process for each vehicle separately.

Q: How do I know if my reservation is confirmed? Will I receive a confirmation email?
A: Yes, you will receive a confirmation email. Here's how the reservation confirmation process works:

  1. Placed Reservation: Once you complete your reservation on our website, you’ll receive an automated confirmation email.
  2. Track Reservation Status: The email will include a link to monitor your reservation status.
  3. Pending Status: Your booking will initially appear as “pending.”
  4. Advance Payment: Complete the advance payment using your selected payment method.
  5. Confirmation Email: Once the payment is processed, your reservation will be updated to “confirmed” (highlighted in light green) and you’ll receive a confirmation email with the transaction details and invoice or receipt.

Please allow up to 10 hours for payment processing, depending on your time zone.

Q: Can I modify my reservation?
A: While reservations cannot be modified directly after submission, changes can still be made easily.

To request a modification:

  1. Open your confirmation email and click the reservation link.
  2. Scroll down and click the “Cancellations/Modifications” button.
  3. Submit your change request using the provided form.

Our team will review your request and assist you with the necessary updates.

Q: What if I have not received a confirmation email?
A: If you haven’t received a confirmation email, please:

  • Check your spam or junk folder first.
  • If it’s still missing, contact us directly — we’re here to help you promptly.

Contact Us:

We’ll quickly verify your reservation and resend the confirmation if needed.

(FAQ) Vehicle Pickup and Return

Q: What do I need to bring when picking up the car?
A: When collecting your rental vehicle, please make sure to bring the following:

  • Valid driver’s license (and International Driving Permit if required)
  • Official identification (passport or national ID)
  • Credit card, debit card, or cash for the security deposit
  • Reservation confirmation (printed or digital)

Having all required documents ready will ensure a smooth and fast handover process.
 
Q: Can I pick up or drop off the car outside business hours?
A: Yes, we offer after-hours pick-up and drop-off services for your convenience.
Please contact our customer service team at least 48 hours in advance to arrange this and ensure availability.
For full details, click here.
 
Q: What should I do if I return the car late?
A: If you expect to return the car later than scheduled, please contact us immediately.
Late returns may:

  • Incur additional charges
  • Be subject to availability restrictions.
  • Affect the next scheduled rental.

Prompt communication helps us accommodate your situation and avoid unnecessary fees.
 
Q: Can I pick up the car at one location and return it at another?
A: Yes, you can pick up and drop off the vehicle at different locations across Paros for added convenience.

  • Our rental delivery spots and main office are strategically located throughout the island.
  • Delivery costs vary depending on the location and specific requirements.
  • Aside from standard delivery charges, there is an additional fee of €8.90 for returning the vehicle to a location other than the pick-up point.

For details on available locations and fees, click here.
 
Q: What is the minimum and maximum rental period allowed?
A:
1. Minimum Rental Period:

  • Generally, the minimum rental period is 1 day.
  • During July and August, the minimum rental period is 4 days.

2. Maximum Rental Period:

  • The maximum rental period is 1 month.
  • Longer rentals are available upon request — please contact us[1]  for personalized arrangements.

Q: What should I do if my vessel or aircraft is delayed or canceled?
A: Polos Rent a Car & Rental Agency is not responsible for any delays or cancellations of ferries, flights, or other transportation.
If your arrival is delayed or rescheduled, the hirer must inform us in advance so we can adjust your reservation accordingly.
For more details on updating your arrival time, refer to the Section “
Booking and Reservations[2] ”.
 
Q: What are the available pick-up and drop-off locations?
A: Our delivery locations are strategically positioned across Paros and Antiparos to ensure convenience and accessibility. We offer meet & greet services at the following key locations:

  • Main Office – Located at the Port of Paros (Parikia)
  • Paros Airport – Meet & greet point
  • Parikia Drop-Off Location – Meet & greet at TheLocals parking
  • Port of Piso Livadi – Meet & greet point
  • Punda Port (to Antiparos) – Meet & greet point
  • Hotels and accommodation premises – Across Paros and Antiparos

For availability, hours, and fees by location, click here.

(FAQ) Insurance types

Q: Is insurance included in the rental rate? What does the standard coverage (THD) include?
A: Yes, all rental rates include Third-Party Liability Insurance (THD), as Greek law requires.

This coverage protects the renter against damages or injuries caused to third parties while operating the rental vehicle.

Important:

  • This standard coverage does not cover damages to the rental vehicle itself or personal injury to the driver.
  • In the event of an accident, the driver/renter is fully responsible for any damage to the rental vehicle or their own injuries.

To reduce liability or extend protection, we recommend adding optional insurance coverage.
For full details, click here.

Q: Do I need additional insurance if I already have coverage through my credit card?
A: If your credit card provides insurance coverage, you may choose to use it. However, please note:

  • You are fully responsible for managing the claim with your bank or credit card provider.
  • In the event of an accident, you must cover all costs upfront, including any damage to the vehicle, and then seek reimbursement directly from your card issuer.
  • We are not involved in the reimbursement process.

For more information or to explore our additional insurance options, click here.

Q: What does the Collision Damage Waiver (CDW) cover and how does it work?
A: The Collision Damage Waiver (CDW) is an optional insurance offered at an additional daily cost, which varies depending on the car category and type of CDW selected.

CDW reduces the renter’s financial liability for damage to the rental vehicle caused by a collision or accident.

Key points:

  • The daily cost and coverage limits depend on the vehicle category and CDW type.
  • An excess/deductible amount remains the renter’s responsibility and also varies by category.

For full terms, coverage limits, and pricing, click here.

Q: What does the Full Damage Waiver (FDW) cover and how does it work?
A: The Full Damage Waiver (FDW) is an optional insurance available for rentals of more than 5 days, with a daily cost that varies by vehicle category.

FDW provides zero excess, meaning the renter is not financially responsible for damage to the vehicle resulting from a collision or accident.

Please note:

FDW does not cover:

  • Tyres
  • Windshields or windows
  • Underside of the vehicle
  • Damage from misuse or non-physical causes

For complete terms and coverage details, click here.

(FAQ) Fees and Charges and Extras

Q: What are the rental rates?
A: Rental rates vary based on the vehicle category, rental duration, and pick-up/drop-off location.

You can:

  • Check live rates directly on our website
  • Or contact our customer service team for a personalized quote.

For current pricing and availability, click here.

Q: Are there any additional fees I should be aware of?
A: Yes, depending on your rental details, additional fees may apply, including:

  • Fuel charges
  • Additional driver fees
  • Young or senior driver surcharges
  • Optional insurance coverage
  • Extra equipment rentals (e.g., child seats, GPS)

All optional charges and their prices are clearly displayed during Step 3 – Options of the booking process.

Q: What’s included in the rental prices?
A: All rental prices include the following:

  • Third-Party Insurance: Legally required coverage for damage or injury to third parties
  • Unlimited Kilometers: Drive freely with no mileage restrictions
  • All Taxes Included: Community tax and VAT are covered in the rental cost
  • Helmets Provided: Helmets are included with all scooter, motorcycle, or quad and ATV rentals for your safety

Q: How is the damage deposit handled?
A: The damage deposit (also known as the blocking amount) can be paid in one of two ways at the time of vehicle pickup:

  • Credit Card: The deposit amount is temporarily blocked (not charged)
  • Cash: Accepted as a warranty if additional insurance is purchased

The deposit is refunded in full upon drop-off, provided the vehicle is returned in the same condition as delivered.

For more information on refunds and deposit terms, click here.

Q: Can I add an additional driver to my rental?
A: Yes, you can add an additional driver to your rental agreement for a small extra fee.

To ensure full insurance coverage and compliance:

  • Additional drivers must meet the same age and license requirements as the primary renter.
  • This option can be selected during Step 3 – Options of the online booking process.

Adding another driver offers greater flexibility and allows you to share driving responsibilities throughout your trip.

Q: What types of seats do you offer for babies and children?
A: We offer a range of child safety seats to suit different age groups and ensure safe travel:

  • Infant Seats: For newborns, offering maximum support and safety
  • Baby Seats: For toddlers, providing added protection and comfort
  • High-Backed Child Seats: For older children, with enhanced head and neck support
  • Backless Booster Seats: For children who meet height and weight requirements

These seats are available at an additional cost and can be selected during Step 3 – Options of the booking process.

Important: The hirer is responsible for correctly installing and securing the seat in the vehicle.

Q: What should I do if I get a traffic or parking ticket during my rental?
A: You must bring the ticket to our office and pay the fine directly as soon as possible.

Q: What happens if I don’t report or pay the ticket myself?
A: If a ticket is not reported and paid promptly, the local police will inform us within approximately 5 hours of the violation. In that case, we will process the fine on your behalf and charge the amount to your credit card, along with the applicable VAT and an administrative handling fee.

(FAQ) Technical & Assistance Support

Q: What should I do if the car breaks down?
A: If your rental vehicle breaks down, please contact our customer service team immediately. Our assistance team will guide you through the next steps and arrange support if needed.

You can reach us via:

  • Phone: The number is listed in your rental agreement and on our website
  • WhatsApp: +30 694 858 8097 for fast and direct communication

Please send photos of the issue to help us assist you more efficiently.

For full breakdown assistance details, click here.

Q: What should I do if I get into an accident or the car is damaged?
A: In the event of an accident or vehicle damage, please follow these steps:

  1. Contact the Authorities (if applicable):
    Immediately call the police to report the incident and ensure proper documentation.
  2. Notify Us Right Away:
    Contact us at +30 694 858 8097 (via WhatsApp or Viber) as soon as possible.
    📸 Photos of the scene and damage are very helpful.
  3. Remain at the Scene:
    Stay on-site so we can coordinate with the insurance company for inspection and claims processing.
  4. Follow Our Guidance:
    Our team will guide you through the required steps to ensure the process is handled smoothly and properly.

For full accident and damage procedures, click here.

Q: What should I do if I lose the car keys?
A: If you lose the car keys, please contact our customer service team immediately. A replacement fee will apply for the lost keys and any required assistance.

You can reach us via phone, email, or WhatsApp for prompt support.

Q: Where can I leave a review of your services?
A: Your feedback is incredibly important to us and helps us continuously improve our services. We’d love for you to rate us and leave a review on the following link:
Rate & Review

(FAQ) Lost & Found

Q: I think I left something in the rental car. What should I do?
A: Don’t worry — we’re here to help! If you think you’ve left a personal item in the rental car, please provide the following details so we can assist you as quickly as possible:

  1. Item Description:
     Include brand, color, size, model, or any distinguishing features to help us identify it.
  2. Rental Details:
     Provide your rental dates, reservation number, or rental agreement reference, and the vehicle you rented.
  3. Location Information:
     Let us know where you believe the item was last seen in the vehicle (e.g., glove compartment, trunk, seat pockets).

Q: How long do you keep lost items?

A: All found items are securely stored in our Lost & Found for 15 days from the date they are found. After this period, unclaimed items may be donated or disposed of responsibly.

Q: Can you ship the item to me if it’s found?

A: Yes, we can arrange to deliver any found items. However, shipping and handling costs are the customer's responsibility. These costs will depend on your delivery address and preferred shipping method.

Q: How will I know if my item is found?

A: If we locate your item, we will contact you immediately to arrange a safe and convenient return method.