In Case of an Accident
If you are involved in an accident or if the vehicle sustains any damage, please follow these steps:
1. Contact the Authorities (Accidents Only)
Immediately report the accident to the police to ensure proper documentation and obtain an official accident report, which is mandatory for insurance claims.
Important: Please make sure you have noted the following emergency numbers:
Police: 100 or +30 22840 27070
First Aid / Ambulance (EKAV): 166 or +30 22843 60000
Fire Department: 199 or +30 22840 25199
2. Notify Us
Contact us as soon as you notice any damage, at any time, via +30 694 858 8097 (available on WhatsApp and Viber). Please send photos or videos of the damage and briefly explain how it occurred. We will then get in touch with you to guide you through the next steps.
3. Insurance Coordination
We will assist you in coordinating with the insurance company to assess the situation, verify coverage, and initiate the claims process where necessary.
4. Receive Guidance
Our team will provide you with detailed instructions on the next steps, including any necessary paperwork, statements, and damage evaluations.
5. Damage Assessment Offers
You will receive one or more repair cost estimates, based either on the 5. SilverDAT Damage Calculation System or through our certified network of local automotive engineers. These professionals are authorized representatives and local dealers of major car manufacturers, providing evaluations that are fully recognized by insurance companies for their accuracy and transparency.
6. Settlement Before Drop-Off
Any financial settlements related to the damage — including deductibles, excess amounts, or uncovered costs — must be finalized before the vehicle is returned or dropped off, ensuring a clear and complete closing of the rental.
In Case of Vehicle Damage (No Accident Involved)
Please follow these steps to ensure a smooth, transparent, and fair handling of the situation:
1. Notify Us Immediately
Contact us as soon as you notice any damage, at any time, via +30 694 858 8097 (available on WhatsApp and Viber). Please send photos or videos of the damage and briefly explain how it occurred. We will then get in touch with you to guide you through the next steps.
2. Receive Guidance
Our team will provide clear instructions, which may include bringing the vehicle for inspection or following a remote evaluation process, depending on the nature and severity of the damage.
3. Insurance Coordination
We will review the type of insurance coverage included in your rental agreement to determine whether the damage is covered and whether any deductible or excess applies. If applicable, we will also initiate the claims process for you.
4. Damage Assessment Offers
The damage will be assessed using the SilverDAT Damage Calculation System or by our certified network of local automotive engineers. These evaluations are recognized by insurance companies for their transparency and accuracy. Based on these assessments, you will receive one or more official repair cost offers.
5. Settlement Before Drop-Off
If the damage is not fully covered by insurance, or if a deductible, excess, or any other cost is due under the terms of your insurance policy, this amount must be paid by the renter before the vehicle’s return or drop-off date. This ensures the rental agreement is concluded in a timely and transparent manner.
Damage Calculation System
In the event of any damage or accident during your rental, the assessment will be conducted using the SilverDAT Damage Calculation System. This certified system, provided by DAT Group, is globally recognized and trusted by insurance companies and financial institutions for accurate damage evaluation.
Local Network of Certified Engineers
This trusted network consists of licensed professionals and local official representatives of major car manufacturers who provide official repair cost evaluations, fully recognized by insurance companies for their accuracy, transparency, and compliance with claims standards.
Procedure for Lost Car Keys
If you lose the car keys, please contact our customer service immediately. A replacement fee will apply, along with any associated assistance costs.
Procedure for getting a ticket
Important Notice Regarding Traffic Violations
If you receive a traffic or parking ticket during your rental period, it is your responsibility to bring the ticket to our office and pay the corresponding fine. If the ticket is not settled promptly, the local police will notify us within approximately 5 hours of the violation. In such cases, we are required to process the fine on your behalf, and the amount will be charged to your credit card along with the applicable VAT and administrative handling fees.
Customer Service Contact Information
Our customer service is accessible 24/7 via our phone line (+306948588097) and our email (info@poloscarsparos.gr)
- Chat with us to arrange any matter regarding your Rental through WhatsApp and Viber applications.
- Email us and we will respond during working hours.